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An ESI Communications Server works harder so your team can work smarter.
Unique message handling.
ESI’s patented voice message features make it simple to store information and share it with your team. The Quick Groups™ feature lets you easily create a voice mail distribution group on the fly. Press your ESI phone’s RECORD key to record any call — even conference calls and personal reminders. You also can screen incoming calls, just as you do with your home answering machine.
Auto attendant or live voice.
The sophisticated automated attendant has six levels and 100 branches. This lets you set up auto-answering that conveniently routes callers to desired destinations, whether internal or external. Even if you prefer to answer calls “live,” the auto attendant can help with overflow situations — so calls are always answered.
Shared-office tenanting.
The shared-office tenanting feature lets multiple organizations in a shared-office environment use the same ESI system while still “appearing” to be separate and distinct entities.
Intelligent Caller ID.
See at a glance who’s calling (or who’s on call-waiting). ESI’s patented technology even stores Caller ID2 information with each voice message. Use the Esi-Dex™ speed-dial feature for one-touch storage of caller information for callback any time. Set a Caller ID key and you can view Caller ID information from any of your 25 most recently received calls, and return each call with a key touch.
Automatic call distribution made easy.
The built-in, robust automatic call distribution (ACD) manages calls coming into many different departments. Easily program handling and distribution of calls (including those waiting in queue), and monitor how efficiently your inbound calls are being managed. Incidentally, ACD is for businesses of all sizes, because even just one extension can benefit from its advantages. If you’re in business and you take phone calls, ACD will improve your communications with your customers and prospects.
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